Terms and Conditions

Terms and Conditions / Privacy

Terms & Conditions

1. DEFINITIONS

1.1, "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;

1.2. "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3. "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.4. "Goods" means the articles that the Buyer agrees to buy from the Seller;

1.5 "Seller" means Yorkshire Essential Oils Ltd trading as Yorkshire Lavender based at Terrington, York, YO60 6PB.

1.6. "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2. CONDITIONS

2.1. Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

2.2. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

2.4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. ORDERING

3.1. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2. The seller shall only be deemed to have accepted an order at the point the goods are despatched.

3.3. When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Orders section within the website.

4. PRICE AND PAYMENT

4.1. The Price of the Goods shall be that stipulated on the Seller's Website. The Price excludes delivery charges.

4.2. The total purchase price, including delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.

4.3. After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

4.4. Payment of the Price and delivery charges must be made in full before dispatch of the Goods.

5. RIGHTS OF SELLER

5.1. The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.

5.2. The Seller reserves the right to withdraw any goods from the Website at any time.

5.3. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6. AGE OF CONSENT

6.1. Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

6.2. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

7. WARRANTY

7.1. The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

8. DELIVERY

8.1.Goods supplied within the UK will normally be delivered within the estimated delivery time shown for the item ordered. Where multiple items are ordered the delivery time shall be deemed to be that of the longest delivery time shown for the items ordered.

8.2. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.3. The Seller shall use its reasonable endeavours to meet the estimated delivery date shown or any other date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any delivery date.

8.4. Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

8.5. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

9. CANCELLATION AND RETURN

9.1. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

9.2. Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

9.3. If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email or using the online returns system and returning the goods to the Seller within 30 days of receipt.

9.4. If you are NOT a consumer, the return of any goods is permitted only with the prior express consent of the seller; if such consent is given goods much be returned to the seller at the buyers expense in unused condition within 14 days of such consent being granted. A minimum restocking fee of 15% will be charged on all such returns. The seller reserves the right to increase this charge in the event of goods or packaging being returned opened or damaged.

9.5. In the case of cancellation under section 9.3, Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

9.6. Goods to be returned must clearly show the order number obtained from the Seller on the package.

9.7. The Buyer should ensures all goods are returned in original packaging, including instructions, etc. The Buyer has a duty of care for the products during the cancellation period.

9.8. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

9.9. Refunds for returned goods can only be made to the credit/debit card which was used for the original purchase.

10. PRIVACY

10.1. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, to make enquiries with organisations including, but not limited to, Yorkshire Essential Oils Ltd for the purposes of identity and address verification. These organisations will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check. They will also retain this information and may use it in the future to assist other companies with identity verification.

10.2 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for marketing purposes. Our full privacy policy

11. LIMITATION OF LIABILITY

11.1. Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

11.2. Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

12. WAIVER

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

13. FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

14. SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

15. CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to alter these Terms and Conditions at any time. but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

16. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

17. WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill

Yorkshire Essential Oils Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new Bodum Kettle from us we would accept their old toaster and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Privacy & Security:

Information Collection and Use

Yorkshire Essential Oils ltd is the sole owner of the information collected on www.yorkshirelavender.com. Any information collected on this website will only be done so with your consent, and shall be used for no other purpose than to process your online order (see below), and for email contact should you choose to sign up to our news letter.

Enquiry Form

We ask for information from the user on our ‘contact us’ form. Information gathered through this form will be held in a database at our and be used periodically to assist in helping us to improve our service to you. We do not and will not provide or share your information with other third parties.

Order Form

We ask for information from the user on our order form. As goods are being ordered from our site the user must give us their name, email and delivery address, along with the requested financial information, such as the credit card number and associated details or credit account number to enable us to process the order as requested. This information is used solely for charging/invoicing and to dispatch the order. If we have difficulties processing or fulfilling an order these details are used to contact the user.

If you are using this site to order goods or services, certain information is automatically collected so that an order can be tracked and delivery made to the right user. To aid this order process 'Cookies' may be stored on your computer by the browser. Although you can set your browser to disable cookies, you might find some site features will not work.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Links

This Web site may from time to time contain links to other sites. Please be aware that we, Yorkshire Lavender are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this Web site.

Changes to this Statement

Yorkshire Lavender will occasionally update this Privacy Statement to reflect company and customer feedback. Yorkshire Lavender encourages you to periodically review this Statement to be informed of how Yorkshire Lavender is protecting your information.

Unsubscribing

We will remove you from our database of site users and stop sending you information upon request. Simply click the ‘unsubscribe’ link at the bottom of our email communications with you.

Secure Transactions

All payments on this site are handled by the Sage Pay payment gateway which ensures that your critically sensitive information such as credit card details cannot be read in the event someone else intercepts it.

This technology uses the following features:

1. Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

2. Encryption - this encodes the data, so that is cannot be read by anyone other than the secure server.

3. Data Integrity - this checks the data being transferred to ensure it has not been altered.

Yorkshire Lavender Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from rosemaryplants.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:#Communicate with you; Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 16.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail.